faq
How to get cookies
When are you open?
Unlike our previous life of being a traveling pop up bakery, we are now located at 2050 Bryant St. in San Francisco, where you can visit our microbakery on Fridays and Saturdays from 11 am - 3 pm.
How do pre-orders work?
We now have pre-order pickup available every Thursday - Saturday from 11 am - 3 pm. Even though we are not open on Thursday (yet), you will be able to pick up freshly baked cookies on that day! If you need pickup a little earlier or later, feel free to reach out to us via email at hello@cometochristines.com so we can make something work for your schedule.
Pre-orders will be open on Sunday for each week, and will close the day of at midnight. Any pre-orders that are not picked up within our opening hours that day cannot be refunded.
Do you offer delivery or shipping?
Our shipping season will be around October - March as we are committed to using plastic free packaging, and our cookies keep better in cooler weather!
Do you accept returns?
Unfortunately, we are unable to accept returns. If you encountered an issue with your order, please contact us and we will do our best to help.
Large orders
Do you take corporate or event orders?
Yes - we do custom order for events, weddings, or corporate catering if they can meet a minimum order quantity. Contact us if you'd like to inquire about a future order.
Can you make smaller cookies?
We offer 2 ounce cookies of select flavors with a minimum order quantity of 200 mini cookies. Orders must be finalized at least one month in advance. Please contact us if you'd like to inquire.
About our cookies
What's the best way to eat these cookies?
You may find that shipped cookies get a bit dry during their travels (as there are no preservatives in these treats!). Cookies may be stored in an airtight container if eaten within 5 days, but we prefer eating them sooner than later, or freezing them. For best results, we recommend freezing any cookies you don’t plan to eat immediately - keep them in a sealed container, in the original paper cookie or pastry bag if possible. Cookies should be consumed within 1-2 months if frozen.
If you'd like to heat up your cookies, allow your cookie to defrost for a few minutes to allow more even heating, and bake in 350℉ oven for 2-3 minutes until warm.
In general, we like to keep things simple - eat your cookies sooner, and eat them warm.
How big are your cookies?
Each of our cookies are 4 ounces in weight, about 4 inches in diameter.
Which cookies are nut or dairy free?
All cookies are nut free with the exception of chocolate walnut and salted peanut butter chocolate (seasonal), and matcha shortbread (contains cashew butter).
Black sesame oreo, vegan chocolate chip (seasonal), lemon earl grey (seasonal), and matcha shortbread are all dairy free.
If you or your recipient has a severe allergy, please know that while we do our best to prevent cross-contamination, we are not an allergen-free bakery.
Do you have any gluten free cookies?
Yes! We now offer a gluten free matcha shortbread, as well as a sea salt espresso shortbread, made with a blend of oat, cassava, rice, corn, and buckwheat flour. All our gluten-free flours are certified gluten free.
If you or your recipient has a severe allergy, please know that while we do our best to prevent cross-contamination, we are not an allergen-free bakery.
Sustainability
Can I bring my own reusable container?
Absolutely. Bring any clean, dry container, and we'll happily give you a small discount of any purchase of 4+ cookies as a thank you for reducing packaging waste.
Is your packaging plastic free?
Yes - Everything is compostable or recyclable if clean, including the bags that the cookies come in for shipped orders to the stickers used for sealing all our orders.
Where are your ingredients from?
We source about 80% of our ingredients from organic food producers and farms in the northern California area. The remaining 20% of our ingredients are also certified organic.